From first ring to a booked chair.
ACES Denti sits on the line you already have. Patients call the same number; your team sees every call, booking and message in one place.
On every call
The patient calls your number.
Nothing changes for them. ACES Denti answers on the first ring and tells the caller it's an AI receptionist for your practice.
It understands the call.
New patient, existing patient, insurer or vendor; booking, rescheduling, a billing question or an emergency.
It handles it.
Books into real open times, reschedules, confirms, answers questions from the information you approve — hours, services, pricing policy, insurance, financing and current promotions.
It confirms or hands off.
The patient gets a text or email confirmation. Your team gets a warm transfer when a caller asks for a person, plus a summary and transcript of every call.
When a call needs a person
- Any caller can ask for a person at any point and is transferred with context.
- Emergencies are triaged: 911 for medical emergencies, your on-call line for urgent dental issues.
- Your staff can take over a live call from the dashboard.
- No medical advice: ACES Denti does not give clinical advice.
Coverage modes
After hours
ACES Denti answers when you're closed and hands your team the morning list.
After hours + overflow
It also picks up when your team is busy, then books the patient or transfers the call to your desk.
Full coverage
It answers every call and brings in a person the moment a caller asks.
You can change mode at any time.
Your team stays in control.
Every morning starts with one worklist: appointments to confirm, callbacks, urgent calls, messages to approve and new leads. Work it top to bottom and nothing falls through.
Edit your hours, services, pricing policy, providers and wording yourself in Clinic Setup. Hit Publish, and the next call uses it.
Illustrative weekly calendar with bookings. This is a fictional example, not a product screenshot.
Going live in 2–4 business days
Discovery call (30–45 min).
We learn your hours, providers, services, insurance, pricing policy, emergency routing and the way you like things said.
Setup.
We connect your phone system and PMS, configure your agent and load your practice knowledge.
Test.
You call your own agent, we fix anything that sounds off, and we do a live test together.
Go live.
Billing starts here. In week one we review real calls with you and refine.