DENTAL FRONT DESK GUIDE
Plan your Open Dental connection.
Open Dental is among the practice systems supported by ACES Denti. We review your actual setup before confirming the connection and scheduling actions for your practice.
What does the Open Dental connection support?
ACES Denti’s PMS workflow reads available appointment times and writes configured bookings and appointment changes back to the practice schedule. AI-booked appointments and changes are logged for the team to review. For Open Dental, we check appointment availability and booking changes during discovery and testing.
A vendor name alone does not confirm compatibility with every edition or deployment. The walkthrough is where we review the version you use, the required access and any third-party connection services. We do not publish an unverified edition list or claim a vendor partnership.
Which Open Dental access needs review?
Open Dental documents Local, Service and Remote API modes. Its Remote API requires an office eConnector, while API permissions are managed separately from ordinary Open Dental user permissions. These vendor requirements help your IT team prepare; they do not identify which connection method your Denti setup will use.
During discovery, confirm the connection method, who manages it, and the permissions needed for the agreed scheduling actions. If a required service or permission is unavailable, agree the next step before routing patient calls to the connected workflow.
Vendor references: Open Dental API setup and modes and Open Dental API permissions. Your practice-specific Denti quote confirms the actual connection scope.
What information should we bring?
- Your Open Dental setup: exact product/version and whether it is hosted locally or through a provider.
- Connection owner: the person responsible for permissions and your existing integration accounts.
- Appointment rules: provider availability, visit types, duration, location and rescheduling rules.
- Phone routing: your current number, phone system, coverage choice and staff/on-call destinations.
- Existing services: any connector or third-party subscription already used by the practice. We confirm whether it is needed for the agreed workflow.
What should the joint test cover?
Test available times, a booking, a reschedule and staff visibility of the resulting change. Compare the outcome in Open Dental with the call summary in the Front Desk hub. Agree which exceptions should become follow-up work for staff and how your team will review them.
Do not assume that every practice system exposes the same actions or that every configuration prevents every scheduling conflict. We confirm the available actions and practice rules before go-live. If a connection is not ready, the built-in scheduler is a separate option to discuss; it is not evidence that changes are already syncing with your PMS.
What is included, and how long does setup take?
PMS integration is a platform feature included in Denti packages. Your quote confirms the supported connection, any third-party account requirements and any custom work or third-party costs that apply. There is no separate general platform setup fee or per-seat fee; billing starts when you go live.
Denti’s normal setup timeline is 2–4 business days after the discovery call. We confirm access and connection prerequisites for your practice. Denti’s dental quote defines its scope; other ACES Voice offerings may use different onboarding or package terms.
See all listed practice systems, review the setup process, or request a practice-specific quote.
Review your practice’s call flow.
Bring your practice software name, hours and an estimate of your call volume. In a 20-minute walkthrough, we’ll review coverage, software requirements and package fit.